In 2020, we commenced our journey fueled by a dedication to craft exceptional, tailor-made rings that embody the
essence of each individual love story. Our inception stemmed from a desire to revolutionise the norm, prioritising superior quality, skilled artistry, and ethical procurement practices.
Our aim was clear: offer a distinct, intimate experience amidst the bustling jewellery industry landscape.
At Mak & Co., our ethos revolves around a people-centric approach. We steer away from standardised buying experiences and mass production, instead focusing on offering an immersive service tailored to each client's preferences. Throughout the journey of crafting each ring or jewellery, we ensure open communication, transparency, and personalised guidance from our team of expert gemmologists and designers. With in-house crafting, we take responsibility for ensuring exceptional quality and craftsmanship. Our ultimate goal is to simplify and enrich the process of creating bespoke jewellery, making it an enjoyable experience for our clients above all else.
Differing from many modern jewellers, we take pride in keeping the process in-house. We never retail mass-produced jewellery, ensuring our clients feel confident knowing it was uniquely tailored for them.
Our internal workshops help maintain transparency and authentic sourcing throughout production. It allows us to manage costs efficiently while compensating our goldsmiths fairly for their craftsmanship. With quality standards consistently met, we take full accountability for workmanship we offer. It's a choice that resonates our commitment to excellence and integrity!
Interested in learning about The Crafting Process?
At Mak & Co., we conduct consultations by appointment, ensuring personalised attention from our experts who take the time to understand your desires. This approach allows us to curate a tailored selection of diamonds and designs that match your preferences and budget. We recommend booking in advance, especially for weekday evenings and Saturdays, as these slots tend to fill up quickly, often a week or two ahead.
Mon - Fri, 10am - 6pm
Saturday, 11am - 6:30pm
Sunday, 11am - 4:30pm
Phone lines available Monday to Friday 10.00am - 6pm
and Saturday 11.00am to 6.30pm
Mak & Co. Jewellers is located in central London’s Hatton Garden area.
Mak & Co. Jewellers, 33 Hatton Garden, Suite 33 3rd Floor, London, EC1N 8DH
If visiting our locations isn’t feasible, our design experts offer online consultations, extending the same renowned service to your home. Moreover, our core collections of engagement and wedding rings are accessible for online purchase. Simply select your preferred design, pick your diamond, and we'll skillfully craft your ring in-house to
ensure exceptional quality.
choosing an engagement ring or designing a bespoke piece can seem like a daunting process. However, it's far more straightforward than you might anticipate, guided by our expert gemmologists and design consultants who will support you through every stage.
To ensure your visit is tailored to your preferences, our Customer Care team will connect with you before your appointment to understand your initial ideas, preferred diamond shapes, and approximate budget. This enables our consultants to curate a personalised experience by sourcing the finest diamonds and preparing sample designs just for you. Here’s a glimpse of what awaits you at Mak & Co.:
we understand that visiting the store isn't always feasible, which is why we've introduced online consultations. These virtual sessions allow you to explore diamond options and ring designs up close and personal, all through a video link with our macro camera.
Yes, we schedule appointments to offer tailored and well-prepared consultations designed exclusively for you.
Booking in advance secures your spot, ensuring an available design consultant to guide you through the process without any disappointments.
While same-day bookings are possible based on availability, we highly recommend scheduling your appointment a few days in advance. Please note that appointments for weekday evenings and Saturdays tend to fill up quickly, often requiring booking one or two weeks ahead.
Our Customer Care team will promptly confirm your booking shortly after your request. Please keep in mind that our Customer Care team operates on weekdays from 10 am to 6:00 pm and Saturday from 11 am to 6:30 pm and Sunday from 11 am to 4:30 pm.
During both in-store and online consultations, we allocate one hour for your session. Our consultants set aside an additional fifteen minutes to ensure ample time for your ring discussions.
We want to emphasise that there's absolutely no rush or pressure to finalise your decision during the consultation. Feel free to take your time, mull over your options, and make sure you're completely satisfied before confirming your order. You're welcome to schedule further consultations as needed until you're confident in your choice.
If your plans change and you need to cancel or reschedule your appointment, kindly inform us by calling 07898769232 or emailing enquiries@makandcojewellers.co.uk. Our Customer Care team will assist you in adjusting your booking to a more suitable time.
Yes, each stone we offer originates from trusted and reputable suppliers who
align with our commitment to transparency and ethical practices. Embracing the Kimberley Process, we contribute to preventing conflict diamonds, ensuring that 99.8% of the world's diamond supply remains conflict-free. Our dedication extends to excluding gemstones from conflict zones, while we expand our selection with lab-created diamonds guided by our experts.
Learn more about our ethical sourcing.
Yes, At Mak & Co., our consultants are certified gemmologists, ensuring a genuine depth of expertise in every aspect of diamonds, engagement rings, and fine jewellery. We understand that these are significant investments, and having knowledgeable guidance while making such decisions is crucial. Our qualified gemmologists are here to support you in making confident, informed, and wise choices.
Mak & Co. stands firmly against the trade and support of blood diamonds, which are sourced from regions controlled by factions opposing legitimate governments. These diamonds fuel illegal activities and conflicts, perpetuating violence and instability. We prioritise sourcing diamonds from legitimate and ethical channels that contribute positively to local economies by supporting education, infrastructure, and trade relationships. Embracing fair and lawful practices, we align with the UN's Kimberley Process initiative, prohibiting the international trade of conflict diamonds. Our commitment extends to partnering only with transparent and internationally respected diamond
suppliers.
The Kimberley Process serves as a stringent regulatory framework, prohibiting the sale of diamonds from conflict zones. This includes stringent rules and regulations that countries like the UK must adhere to when transporting rough diamonds. Thanks to the Kimberley Process, an overwhelming majority—over 99%—of diamonds in the global market are sourced ethically and free from conflicts.
At Mak & Co., our commitment to ethical practices aligns with our firm support for the Kimberley Process. We exclusively offer diamonds sourced, cut, and traded in compliance with these regulations. Additionally, we prioritise partnering with globally renowned suppliers who uphold transparency and trustworthiness in their practices.
Although the Kimberley Process has ensured that over 99% of natural diamonds in the global market are ethically sourced, you might opt for a lab-grown diamond for added peace of mind. Lab-grown diamonds, while sharing identical chemical structures and appearance to natural diamonds, offer various advantages.
One of the primary benefits of lab-grown diamonds is their ethical production process. Moreover, they are available at a cost that is typically 40% to 60% more affordable compared to naturally mined diamonds."
Lab diamonds are man-made alternatives to conventionally mined diamonds, recognised as 100% genuine diamonds indistinguishable from those formed naturally. These lab-grown diamonds simulate the natural diamond growth process under controlled laboratory conditions, utilising high pressure and heat.
Distinguishing between a natural and lab-grown diamond is quite challenging and requires specialised equipment like DiamondSure and DiamondView. These tools use UV radiation to detect subtle indications that a diamond was cultivated in a lab—details impossible to discern with the naked eye.
Due to their efficient production methods, lab diamonds are priced between 40% to 60% lower than naturally mined diamonds. Additionally, they ensure ethical production practices and demand significantly less land use compared to mining
At Mak & Co., we exclusively deal with GIA-certified natural diamonds, IGI-certified lab-grown diamonds and Mak Diamond Certified diamonds. Both GIA and IGI diamonds come with an engraved serial number, visible only under magnification, which corresponds to the diamond's certificate. It's advisable to verify the IGI or GIA number under a microscope before and after the diamond is set, whenever feasible.
For natural diamonds, we highly recommend choosing GIA-certified stones.
When it comes to lab-grown diamonds, IGI provides a more comprehensive analysis and grading than the current offerings from GIA. That's why we suggest considering either GIA or IGI certifications for lab-grown diamonds.
We also offer our own certification, Mak Diamond Certificate (MDC) which carries out further guarantees which GIA or IGI will not.
The Mak Diamond Certificate - MDC certifies the authenticity, integrity and grades of your Mak & Co. diamond, and is backed by our Lifetime Warranty.
Other diamond reports, including those from the Gemological Institute of America (GIA), do not carry such guarantees and even carry disclaimers that the contents of the reports, including diamond grades, may differ if the diamond is examined in the future.
Mak & Co. not only maintains one of the highest grading standards but also holds itself accountable for the accuracy of its diamond grades. With a reputation to uphold to our clients around the world, we have only the best of the best gemologists ready to dedicate hours of scrutinising and examining every gemstone with the best and newest gemological equipment out there.
Yes, the natural diamonds we handle are GIA certified. We specifically opt for GIA certified diamonds due to their reputation as the most rigorous and precise grading laboratory globally, and because the GIA operates as a non-profit organisation.
Regarding lab diamonds, we offer both GIA and IGI certified options based on your personal preference. This choice is influenced by the fact that while the GIA doesn't currently provide as detailed and specific grading standards for lab diamond clarity or color, the IGI does
No, we do not engage in the buying or selling of second-hand diamonds or jewellery. To ensure complete transparency and certainty of their origins, we exclusively collaborate with trusted diamond and metal suppliers, eliminating the possibility of buying or reselling second-hand diamonds or jewellery.
While we can often incorporate heirloom diamonds or precious gemstones into new bespoke jewellery (not for resale), we are unable to reuse metal from existing jewellery due to concerns regarding its purity. Our team of gemmologists will assess the suitability of heirloom diamonds or gemstones for resetting purposes
Diamonds, sapphires, rubies, and emeralds stand out as the ideal gemstones for engagement rings. Their durability is key, making them resilient enough for everyday wear. Among these, diamonds take the lead as the hardest gemstones, highly resistant to chipping, scratching, or breakage. Following closely are sapphires and rubies, known for their robustness, and then emeralds.
For those seeking alternatives, several gemstones offer durability and beauty suitable for daily wear. These include aquamarine, morganite, spinel, topaz, and tourmaline, maintaining a good level of durability despite being slightly less hard than the traditional choices.
Certainly! We always prioritise discretion in our communication and delivery processes to maintain confidentiality throughout. Our deliveries won't display 'Mak & Co.' or 'jewellers,' and you'll receive timely updates regarding your delivery schedule. We'll reach out beforehand to confirm a suitable delivery date and furnish your tracking code once your ring is en route.
For additional precautions in keeping your engagement ring order confidential:
Certainly! In most cases, we can set a stone you already possess, such as a cherished family heirloom diamond. However, there are instances where stones might not be suitable for resetting, and our gemmologists will need to assess the stone's condition before confirming the reset.
We advise against purchasing diamonds from unreliable sources. At times, clients acquire diamonds elsewhere that fail to match their assigned grading, leading to paying higher prices for stones that don't align with their documented grade.
For setting diamonds or gemstones acquired from other sources, we apply a handling, insurance, and setting fee. The fee varies based on the stone's size, quality, and value, starting from £300.
To explore further or check the feasibility of resetting your stone, please contact our Customer Care team, who will be delighted to assist you.
Determining your budget for a ring is a personal choice, and we accommodate a wide range of budgets for crafting rings. For instance, a simple 0.30ct diamond solitaire engagement ring starts at around £1,400. Costs vary depending on design complexity, diamond size, and quantity.
There are no strict rules regarding the ideal spending amount for an engagement ring. If you have a rough budget and design concept in mind, our Customer Care team can provide insights into the diamond sizes within that range. Feel free to reach out to us for further discussion and guidance.
For more guidance, follow our Setting A Budget guide.
Absolutely! We're able to create your engagement ring and wedding ring set simultaneously. Many prefer to ensure both rings fit seamlessly together, and our goldsmiths often need your engagement ring during the crafting process to achieve this alignment. If you're not yet prepared to purchase your wedding ring, we can accommodate this at a later date!
Ring crafting usually spans 4 to 5 weeks.
For in-store orders, simpler designs might be crafted within a shorter timeframe. Kindly inform your consultant if you need the ring urgently to determine the best options available to meet your timeline.
Absolutely! Every Mak & Co. ring is accompanied by a complimentary ring box. Our boxes boast a plush, luxurious feel with an off-white satin finish, ensuring an elegant presentation for your special ring.
Certainly! We offer engraving services for your ring, either before or after your proposal. However, if resizing is necessary, re-engraving might be required. Hence, opting to engrave after the proposal when the ring size is confirmed might be preferable.
Our rings feature hand-engraved inscriptions in a classic script font style. Engravings are limited to 25 characters and are available for a flat rate of £75. You can include this service with your online order or discuss it during an in-store consultation with your consultant.
If unsure about your partner's ring size, our experts can make an informed estimate using correlations between clothing size, height, and ring size. Additionally, if you have a clear photo showing your partner's hand, it can aid our consultants in getting the size right.
In the event the ring doesn't fit perfectly, we offer complimentary resizing for your Mak & Co. ring. Since proposals are often a surprise, we'll invite you and your partner to visit our store after the proposal. This allows us to accurately measure the ring size and make any necessary adjustments for the ideal fit.
Read our full Ring Size guide.
Absolutely! Our standard crafting time for rings is 4 to 5 weeks, yet some simple staple designs can be crafted in a shorter duration—please inquire with your consultant for specifics.
Moreover, we offer ready-to-wear engagement rings with quicker turnarounds available for selection. Alternatively, you might consider choosing and proposing with a loose diamond. Later, you can return with your partner to design the ring together—a wonderfully romantic gesture!
Wedding rings typically require 4 to 5 weeks for crafting from the order placement and finalization of details.
We recommend planning your wedding ring purchase around two to three months before your wedding date. This timeframe, whether purchasing online or in-store, allows ample time for decision-making, crafting, and ensures you receive your rings well in advance of your special day.
We suggest scheduling your initial wedding ring consultation approximately 2 to 3 months ahead of your wedding. Typically, the crafting process for your rings takes 4 to 5 weeks from the finalization of all decisions. This timeline allows flexibility for multiple appointments, decision-making, and ensures sufficient time for collection or delivery well in advance of your special day.
Absolutely! For couples with tighter timelines, we offer options to accommodate their needs. While our made-to-order rings typically require
4 to 5 weeks for crafting, we also feature a range of ready-to-wear wedding rings that might suit your requirements. Feel free to reach out to us with your desired ring style and ring size, and our Customer Care team can provide details about available in-store options that align
with your preferences.
Wedding ring prices vary, beginning around £315 for a 2mm plain band. Thicker bands or incorporating diamonds will result in higher costs for your ring.
Setting your wedding ring budget is a personal decision. It's advisable to research various wedding ring designs to gauge their costs, prioritize your preferences, and then establish a budget that aligns with your preferences and requirements.
While we can precisely measure your ring size in-store, if an in-person appointment isn't feasible, we're still here to assist. Wedding ring sizes often correlate with height and clothing size, allowing our consultants to assist you in estimating your ring size during your online consultation.
You may find our Ring Size guide useful
Absolutely! Every Mak & Co. ring is accompanied by a complimentary ring box. Our boxes boast a plush, luxurious feel with an off-white satin finish, ensuring an elegant presentation for your special ring.
Certainly! We offer engraving services for your ring, either before or after your wedding. However, if resizing is necessary, re-engraving might be required. Hence, opting to engrave after the proposal when the ring size is confirmed might be preferable.
Our rings feature hand-engraved inscriptions in a classic script font style. Engravings are limited to 25 characters and are available for a flat rate of £75. You can include this service with your online order or discuss it during an in-store consultation with your consultant.
Yes, our usual practice involves designing both engagement and wedding rings to sit flush together. For in-store purchases, we require the engagement ring during the crafting process to ensure perfect alignment, proportion, and a seamless fit.
However, not all engagement rings are inherently designed to accommodate a traditional wedding ring that sits flush against the band. In such instances, we suggest opting for a shaped wedding ring.
Alternatively, consider booking an in-store appointment to create a custom-made wedding ring that perfectly complements your engagement ring!
Absolutely, we can coordinate your wedding ring to complement an engagement ring purchased elsewhere. Our consultants will offer design advice to ensure a harmonious match between the two rings. Additionally, for crafting purposes, we might require your engagement ring to guarantee a perfect flush fit between the rings.
This service is available exclusively for in-store consultations, as our experts need to visually assess your engagement ring to provide optimal guidance.
Certainly! We're more than capable of crafting your wedding ring, even if we didn't create your engagement ring. Our consultants will offer
design suggestions to ensure both rings complement each other seamlessly. During the crafting process, having your engagement ring might be necessary to ensure the perfect alignment between the two rings.
Feel free to explore our core collection of wedding rings online or schedule an appointment to discuss your preferences further.
Absolutely! We can customise your wedding ring to complement your antique or heirloom engagement ring. Incorporating similar design elements such as diamond setting style, diamond shapes, band thickness, and metal colour will enhance the harmony between the two rings.
Our consultants specialize in offering design recommendations to ensure a flawless pair of rings. During the crafting process, having your engagement ring available may be necessary to ensure a perfect, flush fit between both rings.
At Mak & Co., our offerings extend beyond engagement and wedding rings to include earrings, necklaces, pendants, and bracelets. Our range of fine jewellery blends contemporary and classic designs, emphasising
refined pieces suitable for everyday wear and admiration.
Yes! Our bespoke service allows us to craft made-to-order jewellery, perfect for expanding your or your loved one’s jewellery collection. The beauty of bespoke lies in its ability to tailor pieces to match the style of your engagement ring, wedding ring, or draw inspiration from your existing jewellery collection, ensuring a harmonious and personalised jewellery set.
Book an Appointment to discuss your ideas with an expert
Absolutely! Our jewellery creations extend beyond engagement and wedding rings to cater to various occasions like birthdays, anniversaries, celebratory moments such as the birth of a child, or milestones in one's career. Many of our clients opt for complementary pieces to their existing collection, such as earrings resembling their engagement ring style or an eternity ring harmonising with their wedding ring design, to commemorate these special moments.
Certainly! We offer a diverse selection of ready-to-wear jewellery designed to accommodate various budgets and preferences. Contact us to explore and discover our collection, available both in-store and through virtual consultations.
Absolutely! At our studio, we craft jewellery gifts using both lab-grown and natural diamonds, catering to your preferences. Lab-grown diamonds offer a wonderful option for those seeking cost-effective alternatives without compromising on the beauty or authenticity of the gemstone.
Indeed, we specializse in creating and retailing earrings. Our offerings encompass ready-to-wear options as well as bespoke earrings crafted to your specifications. Our designs focus on simplicity and refinement,
portraying everyday classics such as elegant hoop earrings and timeless diamond stud earrings.
Absolutely! We offer a wide selection of necklaces available for purchase, including ready-to-wear pieces as well as bespoke necklaces tailored to your preferences. Our collection features an array of designs ranging from timeless classics like simple solitaire or halo pendants to more contemporary and unique styles.
Absolutely! We craft and retail necklaces, offering both ready-to-wear options and personalised, made-to-order bracelets. Our ready-to-wear collection predominantly features tennis bracelets, ideal for commemorating special occasions and serving as thoughtful gifts.
Certainly! You have the option to place an engagement ring or wedding ring order directly online without a prior consultation. You can explore our diverse collection, select your preferred design, metal type, ring size, and even add optional engraving or choose the center diamond before finalizing your order. Shortly after your order is placed, we'll reach out to confirm the details.
Should you wish to incorporate custom details, personalize a classic design, or opt for different gemstones like sapphires, rubies, or emeralds, feel free to contact us. For a completely bespoke ring, an appointment will be necessary.
Furthermore, our ready-to-wear engagement rings are also available for online purchase or can be viewed in-store by appointment.
Certainly! You can pause your order during or after your consultation if you need more time to finalise your decision or design preferences. Please note that our standard crafting time of 4 to 5 weeks begins once you confirm your decision to proceed. Therefore, any previously provided due dates will be adjusted accordingly when you decide to move forward with the order.
During an in-store or online consultation, you also have the option to reserve a diamond for two weeks. This allows you time to contemplate your purchase without the diamond being shown to others. A deposit of £200 is required for diamond reservations, which is fully refundable.
If you wish to cancel your order, we kindly ask that you notify us at your earliest convenience. You can reach out to your dedicated
consultant or contact our Customer Care team to initiate the cancellation process.
Most of our items typically require approximately 4 to 5 weeks for crafting. Upon placing your order, you'll receive an estimated due date. We'll keep you updated and inform you when your order is ready for collection or delivery, whichever suits your preference.
Occasionally, there might be a delay in our inventory updates. If the stone you've selected is no longer available when you place your order, we'll promptly notify you. Rest assured, we'll work closely with you to present the best available alternative options that align with your preferences.
When placing an order through our physical store, phone, or email, we do require an initial deposit to commence crafting your ring. You have the option to make a deposit of either 25% or 50% of the total amount. However, if you're making an online purchase, the full payment is required to finalise the order.
We understand the importance of clarity when it comes to pricing. Our bespoke jewellery, including engagement rings and wedding bands, follows a transparent pricing structure. For our signature engagement ring designs, the fee encompasses the metalwork, any melee diamonds utilized, and the crafting hours required. The cost of the central diamond or gemstone is an additional charge.
This consistent approach extends to our bespoke pieces, where we employ flat fees for tailored modifications. Our wedding ring designs similarly have straightforward pricing.
Our aim is to deliver exceptional bespoke craftsmanship at the most equitable rates. Crafting our pieces in-house allows us to eliminate intermediaries, maintain high-quality standards, and ensure fair pricing for our valued clients.
Mak & Co. accepts the following payment methods:
Online orders exclusively accept payment methods such as VISA debit and credit cards, MasterCard, and Maestro. Should you prefer an alternative payment method or seek information on installment options for your ring or jewellery purchase, please contact us directly. We'll assist in facilitating your order manually to accommodate your preferences.
To initiate the creation of your ring, we require either a 25% or 50% deposit, offering you the flexibility to choose the preferred amount. The remaining payment can be settled in instalments leading up to the collection or delivery of your ring, or in full upon collection.
Our crafting process typically takes between 4 to 5 weeks. If you opt for instalments, rest assured we can hold your ring securely until all outstanding payments are completed. Although the online platform doesn't support instalment payments directly, we can arrange this manually if required—feel free to reach out to us for assistance.
We provide flexible payment plans for in-store, phone, or email purchases. Instalments are accepted during the crafting period, with the complete amount due before collection or delivery. Online transactions require full payment at checkout. For additional support, please contact us.
When you receive a quotation during a consultation, it remains fixed for a period of 14 days. If you decide not to proceed with the order within this timeframe, the subsequent quote you receive may reflect any fluctuations in diamond or metal prices. Our aim is to maintain pricing consistency, and orders placed within the standard quotation period will be honored.
Your quotation details will be stored on our system for a duration of 3 months.
Absolutely not! We're committed to transparency and ensuring you're aware of the exact price before you confirm your order.
There are no hidden fees for bespoke orders. The pricing structure for our bespoke pieces aligns with our classic designs. For instance, the metalwork cost for a solitaire ring remains consistent at £700, regardless of whether it's a classic design or your unique creation. Any additional features like diamond-set bridges or engravings come with a predetermined flat fee, which your consultant will detail during the quotation phase.
We offer shipping both within the UK and internationally. For international deliveries, it’s best to reach out to discuss shipping options and any additional costs that may apply.
Within the UK, we use reliable shipping services like Royal Mail Special Delivery Guaranteed (Next Day Service) or Brink’s, providing a tracked and signed-for service to ensure proof of delivery. All deliveries, both domestic and international, are fully insured for your peace of mind.
Your order will usually take around 4 to 5 weeks to craft, but some designs might be completed more quickly. Once your ring is ready, we ensure it’s safely couriered using Royal Mail Special Delivery Guaranteed or FedEx Priority Service, both with tracking and requiring a signature for delivery.
Please note, if you opt for collection, you can pick up your item from one of our convenient Hatton Garden locations. Just reach out to schedule your collection. Do keep in mind that delivery times might be affected by Sundays and Bank Holidays.
Yes! For deliveries within the UK, we often use Royal Mail Special Delivery Guaranteed, especially for standard items, and for higher-value items, we trust Brink’s. Both services offer full tracking and insurance, ensuring your package's safe arrival. We take extra care in labeling the packages, marking them as ‘Fragile’ and 'Do not leave with neighbours', and discreetly omit any branding like ‘Mak & Co.’ or ‘jewellers’ for added privacy.
We take privacy seriously, especially when it comes to surprise moments. Our delivery packaging is discreet and won't feature any phrases like ‘Mak & Co.’ or ‘jewellers’ that might spoil the surprise. Your ring will be securely packaged, arriving in a ring box. Other jewellery items will be similarly packaged in dedicated jewellery boxes for safety and privacy.
If you encounter any issues with the delivery of your order or if it hasn’t arrived as anticipated, please reach out to our Customer Care team. We’re here to help and will do our best to resolve any concerns you might have regarding your delivery.
At Mak & Co., every purchase includes a lifetime offer of free cleaning and polishing services. It's good practice to clean your jewellery regularly at home and consider a professional polish every 3 to 5 years or when you notice the metal could benefit from a refresh. Over-polishing can affect the metal's strength, so we'll advise you accordingly when considering it.
You're welcome to visit our Mak & Co. stores anytime for a professional clean of your items. Just reach out to schedule an appointment
You're entitled to three complimentary resizes for your ring. It's advisable to avoid excessive resizing as it can weaken the metal.
Additionally, we offer a free servicing appointment every one to two years to assess your item's condition and carry out any necessary work. If your item is damaged or needs attention, please notify us promptly, although there might be a charge for repairing items damaged while outside our care.
Remove your jewellery when engaging in physical activities that could potentially damage them, such as weightlifting, rowing, or any activity involving heavy grasping. Avoid clapping your hands together while wearing jewellery, as this can deform the metal.
Using abrasive cleaners like Cif or tools like scrubbies can scratch metalwork, so take care to remove your jewellery before using these products and store them securely.
We highly advise insuring your engagement ring or valuable jewellery to protect against damage, theft, or loss. Experts that specialise in jewellery insurance, or you can consider adding these items to your home contents insurance plan.
Yes, if you ever need assistance or have any issues with your Mak & Co. items, our Lifetime Manufacturer’s Warranty has got you covered.
Read the full Lifetime Warranty.
40 Day Free Returns:
Read our full Returns Policy.
Non-refundable Items:
Absolutely, if your item falls within the scope of our 40-day Returns Policy, you have the option to return it for a full refund or opt for a redesign at no additional cost. However, do keep in mind that adding specific design elements or embellishments, such as a diamond-set bridge or halo, may involve standard additional costs.
Yes, certain alterations can be made to items, although the extent of alterations may vary depending on the item itself and the specific changes desired. Simple modifications such as resizing a ring or incorporating an engraving are usually manageable without much difficulty. However, more complex alterations might necessitate redesigning and remaking the item. Feel free to get in touch with us to discuss the alterations you have in mind for your item and to learn more about the possibilities available.
Absolutely! We provide complimentary resizing services for all Mak & Co. rings up to three times throughout their lifetime. Our resizing can adjust the ring size up or down by a maximum of three sizes. Typically, most adjustments require only one or half a size alteration.
While you might need a resizing initially if the ring doesn't fit perfectly upon receipt, keep in mind that finger sizes can change over time, especially after events like pregnancy. Do remember that we're unable to resize rings purchased from other jewellers.
You may find our Ring Size guide useful
It's important to note that Mak & Co. doesn't provide specific jewellery insurance. We highly recommend arranging insurance for your precious items as soon as you receive them. You can explore options like adding your jewellery to your existing home contents insurance or seeking standalone jewellery insurance policies.
Rest assured, while your diamonds, gemstones, or jewellery are under our care, they are fully insured.
Having insurance for your engagement ring and other valuable jewellery is a smart choice. It offers protection and peace of mind in case of loss, damage, or theft. With insurance coverage, you'll have the assurance that your items can be remade or replaced to match the originals.
Yes, your original order details are stored in our database, enabling us to recreate your piece. It's advisable to ensure you have comprehensive insurance coverage to account for potential losses or damage.
That's precisely why we have diamond and design experts available to
assist you. They'll walk you through each stage, from deciphering carat,
color, cut, and clarity to crafting the ideal ring design.
