ABOUT US
The MAK Customer Care Guide
Crafted with your peace of mind in mind, our lifetime care package comes complimentary with every Mak & Co. purchase. Here's what you can expect:
ABOUT US
Crafted with your peace of mind in mind, our lifetime care package comes complimentary with every Mak & Co. purchase. Here's what you can expect:
Mak & Co.'s Lifetime Care package is our commitment to preserving the brilliance of your jewellery for a lifetime. With complimentary annual checks, professional cleaning, and repairs if needed, your cherished pieces stay radiant and stunning through the years. This exclusive service ensures your jewellery remains a symbol of enduring
beauty and significance.
Allow our team of seasoned gemmologists, skilled goldsmiths, and experienced designers to lead you through the journey of crafting a uniquely personal piece of jewellery.
At Mak & Co., we understand that your ring's fit is essential.
That's why we offer complimentary resizing for each ring up to three times (with exceptions). We recognise that our fingers can change size due to various life events, and we're here to ensure your ring fits comfortably, even as your size changes. This service is provided at no additional cost, as long as the new size falls within 3 sizes of the original and doesn't involve diamonds around the entire band.
Maintaining the sparkle of your jewellery is simple at home, but for a thorough clean, Mak & Co. provides a swift solution. We offer a quick service that involves cleaning your jewellery in a sonic bath and steam, ensuring it regains its shine. Just give us a heads-up before you visit, and we'll take care of the rest.
Metals may lose their luster over time. That's why we provide a
revitalising service to buff and polish your jewellery whenever it needs a refresh. While your precious pieces are in our care, we'll conduct a comprehensive check, ensuring they're sparkling and in pristine condition, just like the day you acquired them.
Although our jewellery is built to stand the test of time, we understand that life isn't always gentle on cherished pieces. To preempt any potential issues, we recommend an annual servicing for your jewellery. This proactive approach allows us to address any concerns and maintain the quality you expect. For detailed information, please refer to our Lifetime Manufacturer's Warranty.
Our team of experts remains available to offer ongoing advice and assistance, ensuring your jewellery remains in optimal condition. Feel free to reach out to your dedicated consultant or our Customer Care team via live chat, phone, or email for any inquiries or guidance you may
need.
Mak & Co. stands out by crafting each ring to order, offering you the opportunity to be as engaged in the process as you desire. This personalised approach ensures your engagement ring is tailored precisely to your preferences and vision.
33 Hatton Garden
Suite 33 3rd Floor
London EC1N 8DH
Mon - Fri, 10am - 6pm
Saturday, 11am - 6:30pm
Sunday, 11am - 4:30pm
Connect with our welcoming team or visit our London showroom. Allow us to assist you in your new purchase
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