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The MAK Customer Care Guide

Crafted with your peace of mind in mind, our lifetime care package comes complimentary with every Mak & Co. purchase. Here's what you can expect:

Jewellery for Life: Our Commitment to Care

Mak & Co.'s Lifetime Care package is our commitment to preserving the brilliance of your jewellery for a lifetime. With complimentary annual checks, professional cleaning, and repairs if needed, your cherished pieces stay radiant and stunning through the years. This exclusive service ensures your jewellery remains a symbol of enduring
beauty and significance.

What is included in Mak & Co.'s customer care?

  • Complimentary ring resizing up to 3 times (exceptions apply)
  • Free professional sonic & steam cleaning whenever needed
  • Metal polishing provided at no charge, when required
  • Annual comprehensive jewellery checks
  • Continuous guidance from our expert team

Engage with your dedicated jewellery consultant

Allow our team of seasoned gemmologists, skilled goldsmiths, and experienced designers to lead you through the journey of crafting a uniquely personal piece of jewellery.

Free Resizing

At Mak & Co., we understand that your ring's fit is essential.
That's why we offer complimentary resizing for each ring up to three times (with exceptions). We recognise that our fingers can change size due to various life events, and we're here to ensure your ring fits comfortably, even as your size changes. This service is provided at no additional cost, as long as the new size falls within 3 sizes of the original and doesn't involve diamonds around the entire band.

Free professional cleaning

Maintaining the sparkle of your jewellery is simple at home, but for a thorough clean, Mak & Co. provides a swift solution. We offer a quick service that involves cleaning your jewellery in a sonic bath and steam, ensuring it regains its shine. Just give us a heads-up before you visit, and we'll take care of the rest.

Free polishing

Metals may lose their luster over time. That's why we provide a
revitalising service to buff and polish your jewellery whenever it needs a refresh. While your precious pieces are in our care, we'll conduct a comprehensive check, ensuring they're sparkling and in pristine condition, just like the day you acquired them.

Annual jewellery service

Although our jewellery is built to stand the test of time, we understand that life isn't always gentle on cherished pieces. To preempt any potential issues, we recommend an annual servicing for your jewellery. This proactive approach allows us to address any concerns and maintain the quality you expect. For detailed information, please refer to our Lifetime Manufacturer's Warranty.

Ongoing advice from our experts

Our team of experts remains available to offer ongoing advice and assistance, ensuring your jewellery remains in optimal condition. Feel free to reach out to your dedicated consultant or our Customer Care team via live chat, phone, or email for any inquiries or guidance you may
need.

Our Commitment

Mak & Co. stands out by crafting each ring to order, offering you the opportunity to be as engaged in the process as you desire. This personalised approach ensures your engagement ring is tailored precisely to your preferences and vision.

Ethical Sourcing

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Certified Diamonds

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Lifetime Warranty

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Free UK Delivery

Your order, securely and delivered to your door. We prioritise tracked, and insured delivery methods for your peace of mind

Aftercare

Benefit from our complimentary annual checks, cleaning, and
polishing services for a lifetime of enjoyment

Lifetime Resize

We understand your finger size might change over time. Count on us to ensure your ring always maintains a perfect fit

Our retail store

33 Hatton Garden
Suite 33 3rd Floor
London EC1N 8DH

Mon - Fri, 10am - 6pm
Saturday, 11am - 6:30pm
Sunday, 11am - 4:30pm

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Book an Appointment

Connect with our welcoming team or visit our London showroom. Allow us to assist you in your new purchase

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Ring Guide

Explore everything you need to know when buying a ring. Use our comprehensive guide to personalise your creation process

Ring Guides

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